Welcome to Die Hard Bikes! By accessing or using our website, services, or products, you agree to comply with the following Terms and Conditions. Please read these terms carefully before engaging with our services.

1. General Information

Die Hard Bikes is a family-owned bike shop based in Oregon, offering a wide range of cycling products, services, and content. Our goal is to provide exceptional service to all our customers, whether online or in-store.

2. Products and Services

1. Product Availability: We strive to maintain accurate inventory levels, but product availability is subject to change without notice. Certain brands and products may be available by special request or pre-order.

2. Custom Orders: Custom bike builds or special orders require a deposit, which may be non-refundable. Specific terms for custom orders will be discussed during the consultation process.

3. Repairs and Maintenance: Repairs and maintenance services are provided based on the condition of the bike and the parts available. Die Hard Bikes is not responsible for delays caused by supply chain issues or part availability.

3. Content and Reviews

1. Tech Videos and Tutorials: Our videos are for informational purposes only. Die Hard Bikes is not liable for any damage or injury resulting from the application of techniques or advice provided in our content.

2. Product Reviews: Reviews reflect our honest opinions and experiences. While we aim to provide accurate information, we recommend conducting your own research before making a purchase decision.

4. Returns and Exchanges

1. Return Policy: Products may be returned within 30 days of purchase if they are unused, in original condition, and accompanied by proof of purchase. Custom orders and special requests are non-refundable.

2. Exchanges: Exchanges are allowed for eligible items within 30 days, subject to product availability.

3. Warranty Claims: Certain products may include manufacturer warranties. Warranty claims must be submitted directly to the manufacturer, unless otherwise specified.

5. Liability

Die Hard Bikes is not responsible for: Damage caused by improper use, installation, or maintenance of products.Injuries sustained during cycling activities or races. Loss or theft of bikes left at the shop for repair or maintenance (unless otherwise agreed upon).

6. Pricing and Payment

1. Pricing: Prices are subject to change without prior notice. We strive to ensure accurate pricing but reserve the right to correct errors.

2. Payments: We accept various payment methods, including credit cards, debit cards, and cash (for in-store purchases). Online transactions are securely processed.

7. Intellectual Property

All content, including videos, images, and written materials, is the intellectual property of Die Hard Bikes unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Events and Group Rides

Participation in our events or group rides is at your own risk. Helmets are mandatory, and riders must follow all applicable traffic laws. Die Hard Bikes is not liable for any accidents, injuries, or damages during these events.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.